Shipping Policy

Domestic US addresses
For domestic US shipments, UPS Ground is our primary shipping method.

Depending on Size, Weight and Handling Characteristics of products ordered, we may, at our discretion, elect to ship via the US Postal Service.

From our location (FL), UPS transit times range as follows: (these are only expected transits, and are not guaranteed)
1-2 business days to Southern and Mid-Atlantic destinations.
3-4 business days to New England, Central States, Midwest and Upper Plains States.
5-6 business days to Southwest, West Coast, Northwest destinations.

Allow sufficient travel time when ordering, for specific project or event deadlines.
If necessary, expedited services are available, as listed below.

Domestic Flat Rate Fee schedule:

UPS Ground or USPS Mail - $8.00     Order total $1-$75
UPS Ground or USPS Mail - $10.00   Order total $76-$100
UPS Ground or USPS Mail - $15.00   Order total $101-$150
UPS Ground or USPS Mail - $20.00   Order total $151-$250
UPS Ground or USPS Mail - $25.00   Order total over $251

Shipments to APO/FPO/PO Box addresses, Alaska, Hawaii and US Territories are shipped via US Postal Service only, at the same rates as above.

For shipments weighing over 6 pounds, actual charges will apply.

NEXT DAY AIR           Add $20.00 to above charges
2 DAY AIR                   Add $15.00 to above charges
3 DAY Expedited       Add $9.00 to above charges

Expedited service fee's are estimated, based on a shipment size/weight of approximately 2 pounds. Charges for shipments over 2 pounds will be based on actual UPS charges, which are calculated on Size of Carton as well as Weight of Shipment.

Canadian and International destinations
Credit Card orders can be placed via our website.
Orders with payment via International Money Order (payable in US funds) must be mailed to us, with full payment included.
These are the only payment methods we accept for Canadian and International orders.

Canada
UPS Ground or USPS Mail - $15.00     Order total under $100
UPS Ground or USPS Mail - $35.00     Order total $100-$200
UPS Ground or USPS Mail - $45.00     Order total over $200

International
We only use US Postal Service for International orders.

USPS offers two different service levels, depending upon transit time desired:

Intl Express Mail Transit is typically 2-3 business days to most countries.
Intl Priority Mail Transit between 5-10 business days.

(If not otherwise specified, Intl Priority Mail is our 'standard' method of shipping internationally.)

All service levels are based on weight (and size) of the shipment, so we cannot quote actual shipping costs without an order.

With Credit Card orders, we will initially charge US $50.00 on any size order to an international destination (other than Canada).

When the order is ready to ship, and charges can be accurately calculated, we will then charge any additional costs (to equal actual), or credit any overage. This charge/credit will appear as a separate transaction on your credit card.

When payment is via International Money Order, the initial US $ 50.00 S&H fee must be included.
Once the order is picked and packed, we will estimate the cost (using US Postal Service website information).
If actual cost will be greater than S&H funds included with the order, we will contact the Customer to advise. The order will be held for shipment, until additional funds are received.
If actual cost is less, we will issue a Grey Owl Credit Voucher (for use against future orders), or include additional product to compensate.

For all International Orders - Local Phone Numbers, Fax Numbers and especially Email addresses should be included, so we have a means to contact you in a timely manner, should there be a question regarding your order.

See Contact Information page for Mailing Address and Phone/FAX Numbers